Terms and conditions

Terms of sale

1. Subject of the Online Agreement and its Conclusion
The online sales contract is a distance contract concerning movable goods and / or services, stipulated between the supplier Riserva Masillo 1919 (registered office in via G. del Balzo n.7, Roccabascerana – AV) and a consumer and / or customer via a remote sales system over the Internet. The contracts, therefore, will be concluded directly by the customer through the website, www.riservamasillo1919.it, where, following the instructions provided, the customer will conclude the contract for the purchase of the goods by phone or email.

2. How to purchase
The customer must first register on the website, which must correspond to the real identity of the buyer and and all the fields in the form must be completed.
All the products on the site have a sales price including taxes and, unless otherwise specified, the shipping cost calculated automatically based on the rates applied by the couriers to the volume and weight of the package containing the product is ordered.
The order of the products must be made on the site, by first registering with all the personal data, which must really belong to the person making the purchase. A VAT code may be given if the customer has one.
The customer can pay for the goods at the time of purchase via any of the payment services listed: by bank transfer, PayPal, Satispay or credit card (via the PayPal service).

3. Delivery methods and times
Riserva Masillo 1919will deliver the products to its customers through trusted couriers or, at the sole discretion of the company, directly from the company itself.
Delivery times depend on the number of daily orders to be processed and the type of packaging to be prepared but generally within 1-2 working days from receipt of payment, to which should be added the courier’s delivery time which will vary depending on the destination.

4. Obligations of the buyer
When entering personal data for registration on the site, the buyer is absolutely forbidden to enter false and / or fictional data.

The customer will provide Riserva Masillo 1919 proof of identity where requested. Failure to comply with the request for documents authorizes Riserva Masillo 1919 to terminate the contract due to default by the buyer.
The customer is considered solely responsible for entering their data.

Where payment is by credit card, the customer authorizes Riserva Masillo 1919 to collect the amount paid by the same, and debit the total amount shown as the cost of the purchase made “online” from their account to that of Riserva Masillo 1919.

The customer, must track the shipment using the tracking code provided. If the delivery address provided is incorrect, any changes or modifications will be charged to the customer. Any storage costs due to non-delivery due to the absence of the recipient will be charged to the customer.

The customer is required to check the integrity of the package and in the event of damage, is required to sign the transport document shown by the courier subject to inspection. This non-compliance does not allow the buyer the opportunity to take advantage of the right of withdrawal. If the package is damaged, the type of damage found must be described in detail.

5. Personal Data Processing
The customer authorizes Riserva Masillo 1919 to communicate the non-sensitive personal data (residence, telephone number) to the trusted couriers necessary for the delivery of the goods in order to allow their delivery.
Personal data is collected exclusively for the purpose of registering the customer and activating the procedures for the execution of this contract and essential communication with the customer; this data may only be accessed at the request of the judicial authority for any checks.
The customer undertakes to provide Riserva Masillo 1919 with a copy of the identity documents deemed necessary for the purpose of any checks. Failure to comply with the aforementioned request authorizes Riserva Masillo 1919 to immediately terminate the contract for non-fulfillment.

6. Responsibility
When the customer receives the goods, whether the packaging is intact or damaged, the customer must sign for their receipt, subject to inspection. Only in this case will Riserva Masillo 1919 1919 be responsible for any damage to the products ordered and the customer be entitled to withdrawal.
The company is responsible for protecting the customer who, by signing for receipt subject to inspection, can request the replacement of the product or a refund.

The consumer is required, in the event of damaged or non-compliant goods, to notify Riserva Masillo 1919 first by e-mail, followed by, no later than 48 hours from receipt of the goods, by means of a registered letter.
Riserva Masillo 1919 is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards, cheques or other means of payment at the time of purchase of the products.
The images of the products published on the site are for guidance. The lack of conformity between the purchased goods and the images published for advertising purposes does not give the right to dispute for lack of conformity of the purchase.

7. Warranties and Assistance
The products sold by Riserva Masillo 1919 are guaranteed for one year from the date of purchase, subject to the correct state of storage of the product.

8. Right of Withdrawal Under Articles 64/67 of Legislative Decree No. 206/2005
The consumer who is not satisfied with the purchase made has the right to withdraw from the stipulated contract within ten working days from the day of receipt of the goods.

This right can only be exercised by consumers, and not by retailers and / or holders of a VAT number.

The consumer may exercise the right of withdrawal by making a specific complaint or by sending communication by email. Any type of communication (including a complaint) must be followed under penalty of forfeiture within 48 hours by a registered letter to be sent to:
Riserva Masillo 1919
Via G. Del Balzo, 7
83016 Roccabascerana, AV

All costs of returning the products are expressly borne by the consumer, who will forward them to the Riserva Masillo 1919 company using an appropriate courier service.
The risks inherent in returning the items are fully borne by the consumer. All items must be received in the same condition in which they were supplied: unused and completely intact, with all the original packaging and any accessories.
The consumer cannot exercise this right of withdrawal from the purchase of sealed products which have been opened.

The right of withdrawal lapses in its entirety when the “essential condition of integrity of the property” (packaging and / or its contents) ceases, in cases where the Riserva Masillo 1919 ascertains:
– the lack of the original external / internal packaging;
– the absence of integral elements of the product (accessories, information brochures, …);
– use of the product such as to make it impossible to restore the pre-existing conditions to the sale.

Provided the above cases do not apply, the management will forward the amount paid by the consumer within the terms of the law (30 days). Riserva Masillo 1919 will credit the sum by bank transfer. The customer must communicate their bank details (ABI Code – CAB – Current Account of the invoice holder) to receive the refund.

9. Contract Termination and Express Termination Clause
Riserva Masillo 1919reserves the right to terminate the contract by simply notifying the customer, indicating the reasons. In this case the customer will be entitled to a refund of the sum already paid. The obligations accepted by the customer in point 4 (Obligations of the buyer), as well as the guarantee of the successful completion of the payment that the customer makes with the means referred to in point 2, as well as all the other obligations enjoyed by the consumer are essential and, consequently, the ” failure by the consumer and / or customer himself, even of one of these obligations, will result in the legal termination of the contract pursuant to Article 1456 of the Italian Civil Code, without prejudice to the right for Riserva Masillo 1919to take legal action for compensation of further damage.

10. Jurisdiction and Competent Court
For any dispute relating to the application, execution, interpretation and violation of the purchase contracts stipulated online, the Italian jurisdiction applies. Without prejudice to the provision of art. 63 of Legislative Decree no. 206/2005, any dispute between the parties regarding the application, execution, interpretation and violation of this contract will be the exclusive competence of the Court of Avellino.